Frequently Asked Questions
Who supplies the alcohol?
To be in accordance with Massachusetts state alcohol laws, we do not include any alcohol with our packages. The host is responsible for providing the alcohol. We will provide a shopping list in advance so you know how much alcohol to purchase for the event.
What's provided?
We are going to bring EVERYTHING besides alcohol. We come with drinkware, napkins, straws, mixers, garnishes, non-alcoholic beverages, ice, menus and the bar trailer. If you have special requests or needs we will discuss those add-ons in advance.
Is provided drinkware glass or plastic?
Plastic! We bring plastic drinkware to every event unless certain plastic drinkware is requested by the host (i.e. solo cups). Hosts who rent glassware through their caterer, wedding planner, or individually must be responsible to clear, clean and rack glassware. Park & Pour charges a $225 glassware management fee if bartenders are required to manage, clean and rack glassware.
Where are you located and will you travel?
We are located in Belchertown, Massachusetts. We include the first 20 miles from Belchertown within our package pricing but we are built for the road! If you want Park & Pour at your next event we will travel anywhere!
Is 'Penny' (the horse trailer) optional?
I always want Penny to be apart of your event, especially during the seasonal months. But if you prefer our services without Penny we are opening to discussing further options to see if your event is the right fit.
Can you serve coffee/tea?
We have a Nitro tap and proudly offer Nitro cold brew on tap.
What is your payment and refund policy?
We require a 50% retainer to confirm your reservation. All but the processing fee and $200 of the retainer is fully refundable if you cancel more than 60 days from your event date. The retainer is non-refundable if you cancel more than 30 days, but less than 60 days from your event. All monies collected in the final 30 days prior to the event are also non-refundable. Reschedules are allowed but the refund policy is still based upon the original event date.
What forms of payment do you accept?
We accept Venmo, Apple Pay, Credit/Debit, Check and Cash.
Do you have a rain date policy?
We usually cannot accommodate rain dates. The host is responsible for a tent cover for the bar in the event of inclement weather. We are happy to work with your tent vendor to find the appropriate size tent.
What are the requirements for the bar?
Park & Pour mobile bars require a flat surface and safe space to set up on, as well as sufficient clearance to load and unload with our tow vehicle. If your event/venue is located somewhere without electricity we can add a generator fee to your package.
Is the Gratuity automatically included in the invoice?
Yes, we add 20% to the invoice and still put out a tip jar unless asked otherwise. However, there are other options for the hosts that can be discussed prior.
How far in advance should I book?
The earlier the better! Booking in advance allows us ample time to discuss and plan the details of your next event such as special requests and logistical arrangements! Cancellations can happen so don't be shy it's always worth reaching out to see what we have available!